Contact
Cancel Desk is operated by Klair Technology Solutions Private Limited (Klair Labs), Hyderabad, India .
Email is the one channel, and it works: hello@klairtech.com. There is no support portal, no ticket system, and no chatbot — your message is read and answered by Sandeep Kavety, the founder, who is also the person who built the product and can actually fix what you're writing about.
Response times
| What you're writing about | We respond within |
|---|---|
| General questions, feedback, anything else | 2 business days |
| Support for a Pro or Premium workspace | 1 business day |
| Billing questions and disputed charges (see refunds & cancellation) | 2 business days |
| Security issues and vulnerability reports (see security) | Acknowledged within 48 hours |
These are commitments for a first substantive reply, not an autoresponder — we don't send "we've received your message" emails and then go quiet. Business days follow the Indian calendar (Hyderabad, IST).
A few shortcuts that skip email entirely: cancelling your subscription and deleting your workspace are both self-serve inside the app (Billing and Settings tabs) — you never need to write to us for either. If you went through a merchant's cancel flow and have a question about your subscription with them, contact that business — they're the controller of your data and the only ones who can act on it, as our privacy policy explains.